Please read through our Terms and Conditions most carefully so we can both avoid any unnecessary problems. We send out many thousands of parcels every year with no problems whatsoever, but occasionally things do go wrong and by utilizing the information set out below, you will know exactly how to go about notifying us, etc.

Upon receipt of your parcel, please open and check the contents for damage. We ask this because sometimes parcels can look perfect on the outside but inside is another story. If you receive any goods that are damaged, please telephone us or write immediately because we will need to make a claim on the carrier. When communicating with us, please always quote the invoice number which can be found on the right hand side plus the account number which is in the middle of the invoice. This will immediately enable us to pinpoint your particular order.

If, after placing an order, you have not received your goods within, say, 3 weeks, please contact us. We try to keep most products in stock but there will be the odd occasion when we cannot fulfil an order. If there is going to be a long delay, we will let you know. If we cannot fulfil an order within 2 to 3 weeks, we will offer you a full refund or the option to reorder another product.

If you find that the product supplied needs warranty work, the following applies:

Any products supplied which are deemed to be faulty within 28 days of purchase date will be replaced free of charge with our No Quibble guarantee. However, we do reserve the right in the case of some electrical products where they have been wired incorrectly into the vehicle, to make a charge for the said repair. Also, and this especially applies to some electrical products, we will ask you to return the faulty product for investigation by our engineer prior to replacing under the 28 day ruling.

In any event we must ask customers in the case of any problems to contact us first so that they can obtain a customer concerns return number which should be used for the said return. This is very important and will enable us to handle any returns quickly and efficiently with the minimum time delay.

It should be noted that we do not refund postage on returned goods. However, we do return goods after repair free of charge.

All products are guaranteed for twelve months subject to our clause of fair wear and tear.

NB: Any items which are returned because you simply no longer require the product or find it unsuitable will be subject to a 10% handling charge before a refund is given.

Here again we try to keep it as simple as possible. Our postal rates for UK mainland are set out below:

• £4 Per order to all England and Wales
• £4 to the following postcode: DD,DG,EH,FK,G,KA(Except KA27-28),KY,ML,TD,AB1-16,AB21-25,AB30,AB39,PA1-19,PH1-3
• £10 to the following postcodes: AB31-38,AB40-56,IV1-28,IV30-32,IV36-40,IV52-54,IV63,KW1-14,PA21-38,PH4-41,PH49,PH50,Northern Ireland.
• £20 to the following postcodes: HS,IV41-49,IV51,IV55,IV56,KA27,KA28,KW15-17,PA20,PA41-49,PA60-78,PH42-44,ZE,Isle Of Man,Channel Islands.
• £30.00 to the Republic of Ireland

When providing a delivery address, please ensure someone will be available at the given address to sign for the parcel and that the address and postcode are correct. If no one is available for a signature or the address/postcode is incorrect and the parcel is returned to us a charge will be incurred for us to re send goods. Also if the delivery address is changed after despatch this will also incur an extra charge.

If you require goods to be sent on a fast carrier, which does happen from time to time, we will happily do this for you at an extra cost of £7.50 per order if payment is by credit card or postal order. This service is available for England / Wales only.

Also please note that for orders paid for by cheque we must allow a statutory 5 working days for clearance before we can process the order.

All orders must be paid for in Sterling or Euro (with the exception of credit card payments to which this doesn't apply).

For ease of ordering, we can take payment from all major credit cards. If you would prefer, you can telephone your order through on FREEPHONE 0800 9800680 or fax it to us on 01284 811533.

For your convenience our Mail Order Department is open:

• Monday - Friday: 8.30am to 5.30pm
• Saturday: 9am to 1pm

The pictures in our catalogue and on this website are the property of CDC and it is an offence to copy these pictures in any way without the written consent of CDC Truck Accessories Ltd. These images and catalogue text are covered by a strict copyright and any breach of this would infringe our copyright reference 816237.